Delivery & Returns

How long does it take for my order to arrive?
We strive to ship out all orders placed on weekdays before 17:00 the same day. Orders in the Netherlands will arrive the next day.

Are there shipping costs?
No! We offer free domestic (Netherlands) shipping. For other countries a small fee will be added at checkout. This is different for each country and hence we can't display them here.

Will I get a Track & Trace code?
All of orders are shipped with PostNL and come with a track and trace code. When the order has been shipped, you will be updated by email.

Did something go wrong?
Please send us an email at hello@i-sozo.com

Returns

Can I return one or more products?
Yes! You can return your entire order, or certain products within 14 days starting on the date of delivery.

Are there costs associated with returning a product?
You only have to pay for shipping the product back to us.

How do I return an item?
Please send us an email with the following information:

  1. Order number
  2. Which item(s) do you want to return?
  3. IBAN bank number
  4. Why do you want to return the orders

The following terms apply: